Warranty Policy

10 year warranty guarantee
At Pectus Excavatum International, we only use the highest quality, medical grade materials to develop our Vacuum Bells. For the best quality, you should get the best customer service to match.
We offer an exclusive 10 year warranty on ALL Pectus International Vacuum Bells. We want to ensure you only have to buy one, high-quality Vacuum Bell that will last you the entirety of your journey in resolving your Pectus Excavatum.
Our warranty covers your device for up to 10 years from the purchase date, except for direct or indirect damage not attributed to our manufacturing process.

How to submit a claim:

  1. Contact us at support@pectus-international.org, detailing your issue with photos.
  2. Our Quality Assurance & technical team will review your claim, and provide support within 1-2 days.
  3. We will supply you with further details on how to return your Vacuum Bell. 
Once received, we will close the warranty process within 5 business days.